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Privacy Policy

Last updated: 03/02/2025 

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At Calliope Business Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website https://calliope.services/  (the “Site”) or use our services (the “Services”). By accessing or using the Site, you consent to the practices described in this policy. 

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Please read this Privacy Policy carefully, and if you have any questions, feel free to contact us at contact@calliope.services 

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1. Introduction 

We comply with the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, which govern the collection, use, and storage of personal data. This Privacy Policy explains: 

  • The types of personal data we collect. 

  • How we use and process that data. 

  • How we store and protect your information. 

  • Your rights regarding your personal data. 

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2. Information We Collect 

We collect various types of personal information in order to provide and improve our Services. This may include: 

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2.1 Personal Identifiable Information (PII) 

  • Contact Information: Name, email address, phone number, postal address. 

  • Account Information: Username, password (if you create an account). 

  • Payment Information: Credit/debit card details or other billing information (processed by a third-party payment provider). 

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2.2 Non-Personal Identifiable Information 

  • Technical Data: IP address, browser type, device type, operating system, and other technical details related to your device and how you access the Site. 

  • Usage Data: Information about how you interact with the Site, such as pages visited, time spent on the Site, clicks, and other usage statistics. 

 

2.3 Cookies and Tracking Technologies 

We use cookies and similar tracking technologies to enhance your experience on the Site. These may collect information such as: 

  • Browser type 

  • Language preferences 

  • Date and time of visit 

  • Referring/exit pages 

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You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of some parts of the Site. 

For more details, please see our Cookie Policy. 

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3. How We Use Your Information 

We use the personal information we collect for the following purposes: 

  • To Provide Services: To fulfil your orders, manage your account, process payments, and provide customer support. 

  • To Improve the Site: To analyse Site usage and improve the user experience. 

  • To Communicate: To send you promotional emails, newsletters, or other information that you have agreed to receive. You can opt-out of these communications at any time by following the unsubscribe instructions in our emails. 

  • For Legal Compliance: To comply with applicable laws, regulations, and legal requests. 

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4. Sharing Your Information 

We may share your personal information with third parties in the following circumstances: 

  • Service Providers: We may share your information with third-party service providers who assist us with delivering the Services, such as payment processors, email providers, and web hosting services. These third parties are only permitted to use your personal data for the purposes of providing services to us and are required to keep your data secure. 

  • Legal Compliance: We may disclose your personal data if required to do so by law or in response to a valid request by public authorities (e.g., a court or regulatory body). 

  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change and the options available to you. 

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We will not sell, rent, or otherwise share your personal data with third parties for marketing purposes without your consent. 

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5. How We Protect Your Information

We take the protection of your personal data seriously and employ industry-standard security measures to safeguard your information, including: 

  • Encryption (SSL/TLS) for sensitive information during transmission. 

  • Secure storage of your data using appropriate physical and technical safeguards. 

  • Restricted access to personal data within our organisation to prevent unauthorised access or disclosure. 

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However, no system is completely secure. While we take reasonable measures to protect your data, we cannot guarantee the security of your personal data transmitted to the Site. 

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6. Your Rights 

Under the UK GDPR, you have several rights regarding your personal data. These include: 

  • Right to Access: You can request a copy of the personal data we hold about you. 

  • Right to Rectification: You can request that we correct any inaccuracies in your personal data. 

  • Right to Erasure: You can request that we delete your personal data, subject to certain conditions. 

  • Right to Restrict Processing: You can request that we limit the processing of your personal data in specific circumstances. 

  • Right to Object: You can object to the processing of your personal data, especially for direct marketing purposes. 

  • Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format. 

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To exercise any of these rights, please contact us at contact@calliope.services. We will respond to your request within a reasonable timeframe. 

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7. Retention of Data 

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements. 

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When your personal data is no longer required, we will securely delete or anonymise it in accordance with our data retention policies. 

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8. Children’s Privacy 

The Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information as soon as possible. 

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9. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we update the Privacy Policy, we will post the revised version on this page with the updated “Last Updated” date. We encourage you to review this policy periodically. 

 

10. Contact Us 

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: 

 Calliope Business Services LTD 
12, Duke Place, England, ST5 6PE. 
Email: contact@calliope.services 
Tel: 0345 257 0030 
Company Registration Number:16120184 

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